Process.gov 2010 Tweet Notes

Tweeting Live from Process.gov: The BPM in Government Conference, April 14-15, 2010, Reston, VA: Looking for the Healthcare Angle

Resulting blog post:Adaptive Case Management, Clinical Groupware, and Routine vs. Non-Routine Workflow in Pediatric Practice

Reminder: Tweets are in reverse chronological order.

· Dear “Folks who followed me during process.gov” My main twitter acct is @chuckwebster, where I tweet about #EHR #EMR #BPM & #usability Thx! 7:22 AM Apr 16th via Sidekick

  • Well, that’s a wrap of #BPM vs #ACM, 200 tweets in two days, now to write a blog post summarizing relevance to #EMR #EHR clinical #groupware 3:00 PM Apr 15th via web
  • Distinction in ACM between logging what happens, versus logging what the user says is done (speech act aspect) by checking off step 2:59 PM Apr 15th via web
  • Key is use changing process definition at run time by skipping a step (once or always) or supplying value or makeing default for aways) 2:45 PM Apr 15th via web
  • Draw less maps, use configurable templates instead (interesting, similar to workplans in EncounterPRO, user-editable workflow checklists) 2:30 PM Apr 15th via web
  • Complete: “BPM may over specify, ACM may underspecify, look 4 balance that empowers but also ???” ??? = guides (honor “trust but verify”?) 2:17 PM Apr 15th via web
  • Give users tools to accomplish ad-hoc work, adapt on the go #process.gov 1:50 PM Apr 15th via web
  • Communication and mentoring are key, incorporate rules to enforce task order or state changes process.gov 1:43 PM Apr 15th via web
  • Provide only tools user needs, notes, discussion, dashboards, reports, give users control over user experience-personalization 1:43 PM Apr 15th via web
  • case folder is the coordinating object, needs to be open and flexible, move things around, add things on the fly, 1:42 PM Apr 15th via web
  • ACM vs BPM sometimes structured sometimes not structured with links between 1:41 PM Apr 15th via web
  • Challenge #1: Predicting and predefining how knowledge work happens #process.gov 1:31 PM Apr 15th via web
  • Presentation: Adapting to Case Management, Tom Shepherd, Global360, Case360 product #process.gov 1:28 PM Apr 15th via web
  • There are BPM/ACM products that can shift back and forth between routine and knowledge work modes (me: key in EMR workflow system!) 1:03 PM Apr 15th via web
  • BPM: process drives data collection and sends it on, ACM data drives processes (to collect new data which in turn drives processes) 12:44 PM Apr 15th via web
  • BPM: predict/define process, implement automated process, ROI from scaling up and repeating / Adaptive case management needed for one-offs 12:42 PM Apr 15th via web
  • BPM mature market: precise definition, invest in set up, run thousands of time to recoup investment, but only works if process predictable 12:38 PM Apr 15th via web
  • It is the success of BPM in automating routine work that results in more and more knowledge work left over…(in healthcare??) 12:34 PM Apr 15th via web
  • Taiichi Ohno, from mass production 2 just-in-time kanban, mass customization, exess production=waste, lean, pull-based, responsive 2 change 12:29 PM Apr 15th via web
  • Henry Ford, invented assemply line, Frederick Taylor applied mass production techniques to routine office work (scientific management)… 12:27 PM Apr 15th via web
  • Comment audience: iPad will require combination of technology to support both structured and unstructed work processes #process.gov 12:20 PM Apr 15th via web
  • “case management” the phrase comes from social work, legal system, and (ironically!) healthcare #process.gov 12:15 PM Apr 15th via web
  • Mixture of routine work (defined procedures) and knowledge work (open ended and undefined) 12:14 PM Apr 15th via web
  • Knowledge worker = people who “figure out” what they need to do (search and rescue example) #process.gov 12:09 PM Apr 15th via web
  • Presentation: Supporting Knowledge Work & Unpredictable Processes, Keith Swenson, Fujitsu #process.gov 12:07 PM Apr 15th via web
  • Pucher: ACM moves process analysis phase from pre-execution in2 process execution, give infrastructure, learn about processes & improve them 11:07 AM Apr 15th via web
  • Is ACM just a special type of BPM (depends on definition of BPM, folks differ), just describe and solve the problem ACM purports 2 des & sol 11:04 AM Apr 15th via web
  • ACM is a bit of backlash against applying BPM to everything, triggers debate, models still relevant to ACM..but not single def 4 BPM suites 11:02 AM Apr 15th via web
  • ACM adds visibilty, management, and control processes, but biggest difference is BPM always demands a model, ACM somethings not model 10:57 AM Apr 15th via web
  • Response: Who is process owner? Patient? Physicians? Care coordinator/worker? Good question. How to provide visibility 2 all participants? 10:54 AM Apr 15th via web
  • Asked about routine vs ad-hoc processes within primary care office, specialist office, and between them and with patient (presume ad-hoc)? 10:53 AM Apr 15th via web
  • Gartner-Design by doing, not Doing by design, “in-situ” process discovery (found this on Web http://j.mp/9ecP1E ) #process.gov 10:52 AM Apr 15th via web
  • Business Process Management and Adaptive Case Management are complementary, mix of routine and unpredictable processes #process.gov 10:44 AM Apr 15th via web
  • …management and control through tracking, deadlines, and goals–what not how, support hand-offs, visibility to process owner #process.gov 10:42 AM Apr 15th via web
  • ACM ensure each process has owner, goal, deadline, and defined work product, visibility during/after execution… #process.gov 10:41 AM Apr 15th via web
  • Knowledge intensive processes today: documents, email (main handoff means), realtime communication, group collaboration #process.gov 10:26 AM Apr 15th via web
  • …content creation, participationts control the process & change it on case by case basis, flow, changes, and activity changes #process.gov 10:24 AM Apr 15th via web
  • Classification of knowledge intensive processes: Davenport 2005, some processes *shouldn’t* be modeled, collaboration/negotiation… 10:23 AM Apr 15th via web
  • Process Conundrum: 10-20% processes are structured, 80-90% are unstructured, and are the most expensive #process.gov 10:22 AM Apr 15th via web
  • Presentation: What 2 do When Process Modeling Doesn’t Work - Using Adaptive Case Management for Ad-Hoc, Unpredictable Processes #process.gov 10:19 AM Apr 15th via web
  • 4 SOCIAL Users collaborate in a social network about creating process flowchart drawing #process.goc #BPM 9:49 AM Apr 15th via web
  • 3 DYNAMIC User can make free choices of subprocesses at certain in the process #process.gov #BPM 9:48 AM Apr 15th via web
  • 2 AGILE drawing tools are usable by non-tech analysts and methodology ensures a well defined cycle of monitoring & improvement #process.gov 9:48 AM Apr 15th via web
  • Case Management Enhancements (1-4) 1 AD-HOC users start a new process collaboration without feedback for a template… 9:47 AM Apr 15th via web
  • Enhancements: AD-HOC, users start a new process for collaboration without feedback to a template 9:40 AM Apr 15th via web
  • Adaptive case management sits on top of business process management, perhaps should be two different systems #process.gov 9:28 AM Apr 15th via web
  • Well, that was interesting! Fire alarm, spent the last ten minutes in the parking lot, now back at conference, please continue! #process.gov 9:21 AM Apr 15th via web
  • need both innovation and exploitation feedback loops #process.gov, instead of long formal analysis, what if we judge change the system & see 8:59 AM Apr 15th via web
  • ACM is first step toward adding innovation back to BPM (paraphrase), cycles and feedback loop, with out feedback loop, not a system, 8:57 AM Apr 15th via web
  • #BPM is about exploitation, not innovation, this is also the risk of BPM, #Process.gov 8:55 AM Apr 15th via web
  • Creation of value: exploration vs exploitation, long vs short term, innovation vs profti, exploitation is incremental, most do both, hard! 8:54 AM Apr 15th via web
  • BPM is about production, which is at the other end of the spectrum from innovation, which cannot be automated #Process.gov 8:53 AM Apr 15th via web
  • Need to focus more on people, less on technology #Process.gov 8:51 AM Apr 15th via web
  • Mention of a book in my library: “Systems Thinking, Systems Practice” Checkland, O. (1999) 8:49 AM Apr 15th via web
  • Going through transition, going back to original groupware ideas, ability of process to change, not designed in advance 8:48 AM Apr 15th via web
  • Pres: Elements of Adaptive Case Management, Max Pucher (originator of the A in ACM) “model preserving strategy for direct user interaction” 8:46 AM Apr 15th via web
  • Me: ACM, Workflow Systems examples of Groupware, Swenson: ACM coming back to groupware roots, after perhaps over emphasis on process (BPM) 8:43 AM Apr 15th via web
  • Case management at least overlaps with BPM, in fact BPM is within CM, not CM within BPM (interesting!) 8:41 AM Apr 15th via web
  • …effective availability of information, enabling continous improvement. Excellent presentaiton on case management, relevant to #EMR #EHR 8:37 AM Apr 15th via web
  • Five essentials for CM platform: goal management, empowerment of case participants, adaptability in case execution, … 8:36 AM Apr 15th via web
  • Human decision-making must be supported, not automated out of existance, (same lesson as taught in aviation human factors, only in office 8:35 AM Apr 15th via web
  • No single tech supports all 15 characteristics of case management: BPMS, CRM, eCM/eDRMS, collaboration technology, communication technology 8:33 AM Apr 15th via web
  • …X-org visibility, history, demanding security, islands of automation. See Chapter 11: Achieving Agility, recent book http://j.mp/daN4tQ 8:27 AM Apr 15th via web
  • …highly collaborative, fluid participants & roles, inter-related cases, fixed & flexible timescales, senstivity to external events,… 8:22 AM Apr 15th via web
  • 15 characteristics of case management: goal-driven, knowledge-intensive, highly variable processing, long running, information complexity… 8:21 AM Apr 15th via web
  • Me: knowledge work vs routine work, what about how to combine both in a ratio of combination that changes dynamically over time… 8:19 AM Apr 15th via web
  • examples of short-lived case management processes? can be short (pediatric encounter, collaboration among care team in 30 min encounter) 8:14 AM Apr 15th via web
  • “process fragments” execute w/i longer term case management process, example blood test process fragment within long-term care coordination 8:08 AM Apr 15th via web
  • how to proceeed and the state of the canse can be affected by external events. (hmm, patient encounter routine processes w/in long lived?) 8:05 AM Apr 15th via web
  • … and resources to achieve objective or goal. The path of execution cannot be predefined. Human judgement is required in determining… 8:04 AM Apr 15th via web
  • CM is the management long-lived collaborative processes that require secure coordination of knowledge, content, correspondence,… 8:03 AM Apr 15th via web
  • Case management destructive tension = case failure or be very expensive, failure to capitalize on learning opportunities 7:58 AM Apr 15th via web
  • Agility can handle exceptions and learn from experience, constructive tension = finds way to resolve specific case, 2 exploits learning opps 7:56 AM Apr 15th via web
  • “emergent work” emerges and change over time, typical of case management, lack of flexibility costs a lot of money, cases just *stop* 7:53 AM Apr 15th via web
  • Agile organization senses, prioritizes, acts, senses (cycle of) many organizations R relatively good @ sensing/acting, but not prioritizing 7:49 AM Apr 15th via web
  • Agility Matters because organization under increasing pressure to frequently adapt in agressive time frames 7:44 AM Apr 15th via web
  • Presentation: Case Management and the Agility Imperative, Dermot McCauley, VP, Singularity, #BPM http://j.mp/cUzpAf 7:41 AM Apr 15th via web
  • Tweeting Live from Process.gov: Looking for the Healthcare Angle http://j.mp/cUzpAf Follow at note here #EMR #EHR #BPM 7:40 AM Apr 15th via web
  • Done for the day, off to Process.gov reception, lots to think about, need to combine with EMR Workflow System/Clinical Groupware ideas…. 2:57 PM Apr 14th via web
  • Challenge is in creating the easy-to-use compose your own workspace, need environent to support the way you prefer to work 2:55 PM Apr 14th via web
  • BPM creates a car that drives itself, ACM creates a really great dashboard to help a human driver 2:53 PM Apr 14th via web
  • Case folder is the coordinating object, the shelf to put things on, though data may be elsewhere, integration between systems is essential 2:51 PM Apr 14th via web
  • Computers: sequences of steps / Humans: pattern recognition, creativity, tools to support these plus coordination 2:50 PM Apr 14th via web
  • ACM needed to make sure handoffs occur successfully, provides to help users track, management, tasks 2:48 PM Apr 14th via web
  • Why use “case” not “process” processes are predictable, cases less so (rely more on participant knowledge) 2:47 PM Apr 14th via web
  • Audience comment: 1 Process is a routine series of tasks, if not routine then it is a project, 2 need to create flexible exception handling 2:41 PM Apr 14th via web
  • BPM model upfront understand everything, get it wrong w/lots exceptions, instead let them work, track & build a model based on best practice 2:40 PM Apr 14th via web
  • Question: How to capture the knowledge of an older workflow that is retiring? Example, How do we rate/underwrite a health policy, variance! 2:38 PM Apr 14th via web
  • Most folks who design BPM systems do not themselve use BPM for their work (nonroutine, knowledge workers) ACM may be more appropriate 2:36 PM Apr 14th via web
  • ACM process “emerges” over time, unpredictably events, you proactively change course of process, most routine processes are automated (hmmm) 2:35 PM Apr 14th via web
  • ACM, know an endpoint, but @ start can’t write down process in its full description (just pieces), who does what, bus rules, all docs, etc. 2:34 PM Apr 14th via web
  • ACM best practices, checklists, participants in charge, make things happen, manage long running processes, will likely augment email 2:32 PM Apr 14th via web
  • “Case…include these five tasks (BPM is about drawing process diagrams) cases are most “listy” (my phrase) 2:31 PM Apr 14th via web
  • ACM template is different than BPM solution: “case folder” coordinates everything, template is base line set of tasks, starting point… 2:29 PM Apr 14th via web
  • Usable tools to deal with emergent cases, some might call it a “mashup” (user composed console), present UI that is true to life 2:28 PM Apr 14th via web
  • Does ACM require business folks to become programmers? Provide “composition environment” users assemple tools, processes, & work environmnt 2:26 PM Apr 14th via web
  • Case management modeling typically involves check lists, evolve and change, need to track and monitor work as it get done (later analyze) 2:24 PM Apr 14th via web
  • Why call ACM adaptive? Highlight solutions should adapt at runtime to things that happen then, unexpected events, becoming more responsive 2:23 PM Apr 14th via web
  • Example: building a new plant, different jurisdictions and regulations, longer running processes (criminal justice, don’t lose evidence) 2:22 PM Apr 14th via web
  • Unpredictable work? Example? Unpredictable…predictable spectrum, not one-of, but not entirely routine otherwise, structure vs flexible 2:20 PM Apr 14th via web
  • As more processes are automated, what is left over is more and more unpredictable, how can tech support unpredictable processes? 2:18 PM Apr 14th via web
  • Why is ACM popular now? Forced to model or sacrifice in BPM, level of complexity is going up, get back to business folks controlling process 2:17 PM Apr 14th via web
  • BPM predefines flows, ACM is about practicality, not possible to predefine all workflows 2:16 PM Apr 14th via web
  • “Adaptive Case Management” Question: Difference between BPM and Case Management? Unpredictable processes, can’t model at design time 2:15 PM Apr 14th via web
  • Presentation: Case Management Leadership Panel #BPM #Process.gov Adaptive Case Management 2:10 PM Apr 14th via web
  • http://cbdiforum.com http://www.everware-cbdi.com for more info 2:06 PM Apr 14th via web
  • processes implement services and they use services, process-centric environments need loose coupling and separation of concerns #BPM #SOA 2:05 PM Apr 14th via web
  • Separate User interface from process logic from business info from common utilities from system interfaces “separation of concerns” #SoaML 1:55 PM Apr 14th via web
  • Use the right modeling language for each view/element: SoaML, process languages… 1:47 PM Apr 14th via web
  • Is it SOA inside BPM, or BPM inside SOA? Recommend model driven approaches, layered, service-based arch style, sep UP, bus proc, core servi 1:46 PM Apr 14th via web
  • BPM provides traceability to bus world, easier to change a processes change, SOA provides loose coupling, arch chunking, abstraction 1:45 PM Apr 14th via web
  • Business process modeling evolved to support process analysis, optimization, and automation, BPM and SOA best of both worlds 1:44 PM Apr 14th via web
  • Abstracting, encapsulating, chucking, separating concerns, loose coupling… 1:42 PM Apr 14th via web
  • John Butler, Chief Architecture, Everware-CBDI: Modeling to understand problem and solution, support communication, enable analysis #BPM 1:40 PM Apr 14th via web
  • 60-70% of IT projects fail, what’s wrong? Complexity billions of lines of code/year, “We’re buried in code!” #EMR #EHR #BPM #Process.gov 1:39 PM Apr 14th via web
  • How to describe complex systems beyond the boundary of BPM: Model-Driven Architecture #EMR #EHR #BPM #Process.gov 1:34 PM Apr 14th via web
  • Presentation: Understanding SoaML in Model-driven, Process-centric Programs, #BPM #Process.gov http://j.mp/cUzpAf #SOA 1:32 PM Apr 14th via web
  • Value Proposition Service #Component Architecture: Composition=package it, Assembly=put together, Policy=restrict access http://j.mp/aDtA0e 1:21 PM Apr 14th via web
  • CEP Complex Event Processing http://en.wikipedia.org/wiki/Complex_event_processing #EMR #EHR #BPM #Process.gov 1:04 PM Apr 14th via web
  • More on SCA http://en.wikipedia.org/wiki/Service_component_architecture #module #component #EMR #EHR #BPM #platform 1:01 PM Apr 14th via web
  • BPM is the piece of the puzzle, how to combine all the pieces to be most value, #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 12:50 PM Apr 14th via web
  • Acronym SCA: Service Component Architecture, relevant to modular component clinical #groupware platforms #EMR #EHR http://j.mp/aG3p6S 12:47 PM Apr 14th via web
  • BPM & Rules:Policy Automation Rules, Abstract rules away from BPM but accessible via SOA and reused, don’t hardcode in #BPM #Process.gov 12:42 PM Apr 14th via web
  • Actionable Intelligence, BI triggers execution of process #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 12:40 PM Apr 14th via web
  • Topic: BPM interaction with Business Intelligence (BI): dashboards, change processes #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 12:39 PM Apr 14th via web
  • Topic: BPM and Complex Event Processing (CEP) #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 12:38 PM Apr 14th via web
  • Topic: BPM and Service Component Architecture (SCA) #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 12:37 PM Apr 14th via web
  • BPM doesn’t exist in a vacuum #BPM + #SOA + #CEP + #BI + #Rules, interesting think about #EMR #EHR#Process.gov http://j.mp/cUzpAf 12:26 PM Apr 14th via web
  • Presentation: Enterprise Process Collaboration: Evolution & Convergence BPMN, Business Rules, BI, & SOA #BPM #Process.gov http://j.mp/cUzpAf 12:23 PM Apr 14th via web
  • Lunch break! So far: process mapping, mining, model portability, what’s next for #BPM, fascinating relevance 2 healthcare http://j.mp/cUzpAf 11:25 AM Apr 14th via web
  • turn around reduced from 2 weeks to one day, elim faxes, emails, phone calls, submitted info reused in future processes #BPM #Process.gov 11:06 AM Apr 14th via web
  • Choose small process w/ large user base 2 maximize positive impact, build user feedback in2 app (thanks, kudos, requests) #BPM #Process.gov 11:04 AM Apr 14th via web
  • Start small, quick early win, huge impact, out-of-box-features only #BPM #Process.gov 11:02 AM Apr 14th via web
  • Significantly cut design and development time using #BPM, decrease dependency on developers, easy 2 use & agile, lower tot cost of ownership 11:01 AM Apr 14th via web
  • BPM better than traditional app development: better defined requirements, faster to market, and cheaper/non-technical resources #BPM 10:59 AM Apr 14th via web
  • 69% of project effort is new functionality, 81% of which is workflow/process based #BPM #Process.gov http://j.mp/cUzpAf 10:58 AM Apr 14th via web
  • Presentation: Excellence in Practice Case Study: 2008 BPM Award Winner #BPM #Process.gov http://j.mp/cUzpAf 10:54 AM Apr 14th via web
  • BPMN 2.0 Process Icons http://farm3.static.flickr.com/2428/3546251980_59370c8a00.jpg 10:53 AM Apr 14th via web
  • Build a process model with one tool and exchange with other modeling tools: requires serialization, another objective “conformance classes” 10:18 AM Apr 14th via web
  • Robert Shapiro: WfMS and Process Analytica: Status Report BPMN 2.0 #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 10:15 AM Apr 14th via web
  • Presentation: BPMN 2.0 What It Means for Process Modeling & What It Means for BPM Investment Decisions #BPM #Process.gov http://j.mp/cUzpAf 10:13 AM Apr 14th via web
  • Result can be suggestion that just a bit of your overall process will end up in BPM SW #EMR #EHR #BPM #Process.gov 9:55 AM Apr 14th via web
  • #BPM analysts don’t like idea not using BPM SW 2 execute processes, business people R interested in understanding & improving process first 9:55 AM Apr 14th via web
  • Modeling, metrics, simulating, make case for automation based on documentation of what can be achieved (this can lead to “culture change”) 9:52 AM Apr 14th via web
  • Avoid discussion of culture change: Identity process problem, solve it, then organizational will go on and apply BPM to more problems 9:49 AM Apr 14th via web
  • “Business Control Tower” communicates with BPI Server (in cloud) gets data from ECM etc 9:43 AM Apr 14th via web
  • Why aren’t folks using #BPM 2 improve processes? “it is too hard and costly” Required executing process in BPM, need send data 2 BPI servers 9:41 AM Apr 14th via web
  • What % of processes of interprises process run on a BPMS: less than 5%, what % need improvement? > 80%, impact of improvement: dramatic… 9:39 AM Apr 14th via web
  • How to deliver BPM value faster: Model, Execute, Monitor, Improve, Model…Problem: most end-2-end bus. processes heterogenous & distributed 9:36 AM Apr 14th via web
  • Tech required to deliver this abilities: BPM, Bus Event Management (AKA Complex Event Processing), Bus Rule Management, Bus Transaction Man 9:32 AM Apr 14th via web
  • 5 event from an external agent informs the process of the execution of a step #EMR #EHR #BPM #Process.gov numerous usage scenarios 9:30 AM Apr 14th via web
  • 3 Completion of a process generates an event that starts another process, 4 process exec halts at step awaiting arrival of an event/process 9:29 AM Apr 14th via web
  • Uses cases for added capabilities: 1 external even may stop of start a process execution, 2 external event may inform an active process #BPM 9:27 AM Apr 14th via web
  • 2 Enhanced agility to include ability to respond, 3 representing opportunities to increase revenue, 4 empower busines users to control bus 9:26 AM Apr 14th via web
  • Additional business values enterprises need: extended visibility to include business events (clinical events?), #EMR #EHR #BPM #Process.gov 9:24 AM Apr 14th via web
  • Key business value of BPM: Visibility, agility, efficiency, business empowerment, nedium of communication between business & IT, lower cost 9:21 AM Apr 14th via web
  • Top performaning companies in the world adopted BPM 5-7 years ago and are continuing to improve and expand its use #BPM #Process.gov 9:19 AM Apr 14th via web
  • Integration of Business Intelligence and BPM and BAM (Business Activity Monitoring) circa 2007 #EMR #EHR #BPM #Process.gov 9:18 AM Apr 14th via web
  • Presentation: How We Can Accelerate the Adoption of BPM While Delivering Greater Business Value, Dr. Ketabachi, Progress SW/Savvion #BPM 9:15 AM Apr 14th via web
  • Can associate transitions with costs to calculate more expensive process #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 9:14 AM Apr 14th via web
  • just need three things: what happened, when, and an id that can be correlated with other steps (same id, correlated ids) 9:11 AM Apr 14th via web
  • Need to correlate IDs across the process (such as an order ID that turns into a ship ID) to generate representation of entire process, 9:11 AM Apr 14th via web
  • Most folks already know their process are broken, generation of representation of actual process provides aha moments #BPM #Process.gov 9:09 AM Apr 14th via web
  • Benefits of automated process discovery/process mining even without implementing a business process management application #BPM #Process.gov 9:07 AM Apr 14th via web
  • 22 process improvement projects generated, mandatory fields, automate workflow #BPM #Process.gov http://j.mp/cUzpAf 9:06 AM Apr 14th via web
  • Transition time: bottlenecks & long transition times are highlighted in process diagram, visual processes and drill down 2 specific problem 9:04 AM Apr 14th via web
  • The right info not in quote in the first place, send it back for info, on one average more than one rework per order 9:03 AM Apr 14th via web
  • Drill down to look at customer ID, looked at orders, “oh yeah, that customer” and listed 1st, 2nd, 3rd, etc most “expensive” customers 9:02 AM Apr 14th via web
  • Now had evidence to present to management to fix the process (gnarly process diagram!) So many loop backs (as much as 130 changes to order) 9:01 AM Apr 14th via web
  • Reviewed factual process from Jan 2008 to March 2009, expected half a dozen different ways to deliver product, found 1300 different ways! 9:00 AM Apr 14th via web
  • Presumed Process Flow: Opportunity, Quote, Order, Shipment (plus occasional changes first three steps), Goal: identify actual process #BPM 8:58 AM Apr 14th via web
  • Left over parts! Why? Scheduling problems with delivery on time. Why? Everyone knew process was inefficient. But not the exact problem. 8:56 AM Apr 14th via web
  • Automated Process Discovery Case Study, Custom Equipment Manufact, Leaner Opportunity-2-order Processes #BPM #Process.gov http://j.mp/cUzpAf 8:55 AM Apr 14th via web
  • Automated process discovery, visualizes actual, not theoretical processes, works from simple data extract existing databases #EMR #EHR #BPM 8:53 AM Apr 14th via web
  • Process mining helps kickstart the BPM process, but can also improve processes w/o BPM! #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 8:51 AM Apr 14th via web
  • Visualize process, view process metrics, analse inefficient routs, compare to intended business process #EMR #EHR #BPM #Process.gov 8:50 AM Apr 14th via web
  • Process mining generates an “ego free” process model diagram #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 8:49 AM Apr 14th via web
  • Event Correlation, retrospectively generate a process of what really happened #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 8:48 AM Apr 14th via web
  • Keith Swenson, VP R&D, Fujitsu, Process Discovery = Process Mining, #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 8:46 AM Apr 14th via web
  • Presentation: Mine Be4 Automation: How Automated Process Discovery Helps Before Implementing #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 8:44 AM Apr 14th via web
  • Process mapping shows owners where the “pain points” are, complementary with intensity of oversight #BPM #Process.gov http://j.mp/cUzpAf 8:43 AM Apr 14th via web
  • Three kinds processes, one-time executed & completed, pediodic processes, asynchronous (event-driven) processes #BPM #Process.gov 8:27 AM Apr 14th via web
  • Applied Business Process Modeling Notation #BPM #Process.gov http://j.mp/cUzpAf 8:25 AM Apr 14th via web
  • Dawn Levy is up, Mercator Group, how to use BPM discipline to achieve what OMB requires… #BPM #Process.gov http://j.mp/cUzpAf 8:22 AM Apr 14th via web
  • Methodology: …interviews..leverage existing process models…ID risk areas…dev.guidebook #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 8:21 AM Apr 14th via web
  • Capture FAS ARRA processes, from beginning to end… #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 8:19 AM Apr 14th via web
  • BTW: GSA (”General Services Administration”) & FAS (”Federal Acquisiiton Service”) #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 8:18 AM Apr 14th via web
  • BPMS business alignment to service oriented archtecture #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 8:14 AM Apr 14th via web
  • BPM CoE (Center of Excellence) and Service Oriented Architecture (SoA) CoE working together #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 8:12 AM Apr 14th via web
  • GSA BPM Center of Excellence Value Proposition “Links corporate strategy with process” #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 8:10 AM Apr 14th via web
  • Presentation starting: Process Mapping for the ARRA (Chuck Popelka, Director GSA FAS BPM) #EMR #EHR #BPM #Process.gov http://j.mp/cUzpAf 8:07 AM Apr 14th via web
  • Today is the Process.gov conference near DC, really looking forward to it! Follow me here #EMR #EHR #BPM #Groupware 6:09 AM Apr 14th via Sidekick
  • 2 days to Process.gov! http://bit.ly/bGMhFh Looking 4ward 2 automated process discovery pres 1:20 PM Apr 12th via web
  • Blog Post: Tweeting Live from Process.gov The BPM in Government Conference April 14-15 Reston VA http://j.mp/cUzpAf follow at @EMRGroupware 1:27 PM Apr 11th via Sidekick