Better Patient Experience Through Structured Messaging and Workflow Technology

Skip the preamble and take me to the slides and speaker notes!

Thank you to TelmedIQ (HIMSS16 booth 12110) for sponsoring the webinar transcribed below.

Structured messaging is an example of the structured workflow for which I have been an evangelist for decades. Structured healthcare data is important, yes, Everyone acknowledges this. However, healthcare and health IT are just beginning to wrap their collective minds around the idea of structured workflow. Recently TelmedIQ (HIMSS16 booth 12110) sponsored my webinar, Wellness Through Workflow. (Thank you!). Over-and-above secure structured messaging, which is itself so relevant to care team coordination and consequent patient experience, the webinar is also a great introduction to structured healthcare workflow and workflow technology in general. Here are my slides and speaker notes from that webinar. Please excuse occasional transcription typos!

  1. Better Patient Experience Through Structured Messaging and Workflow Technology
  2. The Systems Behind The Smiles: Patient Experience
  3. The Workflow Behind The Smiles: Patient Experience
  4. Health Information Technology’s “Workflow Wall”: Patient Experience
  5. The Workflow Technology Prescription: Patient Experience
  6. Four Benefits Of Structured Workflow and Messaging: Patient Experience
  7. What If We Had Automated Workflow Before Data? Patient Experience
  8. Workflow Engineering Patient Experience & Engagement
  9. Re-Integrating Healthcare Data and Healthcare Workflow: Patient Experience


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Hello. My name is Chuck Webster. Welcome to my webinar, Wellness Through Workflow: Structured Messaging Contributes to Better Patient Experience. An alternative title could be Structured Workflow Contributes to Better Patient Experience, but I will be using the specific example of structured messaging.

Here is the outline. A little bit about who I am. Then this idea called the system behind the smiles, the relationship between patient experience and healthcare workflow, what I call healthcare’s “workflow wall”. Finally, how can structured messaging help?

I’m an odd duck, I have a lot of degrees. My mother says I’m killing myself by degree. Medical degree, I also have a Master’s in Industrial Engineering, where I focused on workflow usability productivity. My Medical Informatics degree was in Intelligent Systems, and I’m the only premed Accountancy major I ever met, or I majored in Cost Management Systems and MIS. I did design the first undergraduate degree in Medical Informatics, and I was Chief Medical Informatics Officer for an EHR vendor for over a decade, where I helped the three medical practices win the first three consecutive HIMSS Davies Awards.

I’m extremely active on Twitter, and there’s a kind of a virtual drinking game, where if someone’s at a conference, or they read something, and it’s about workflow or healthcare workflow, or healthcare workflow technology, they tweet about it and they mention me, @wareFLO.

What we have here is a hashtag, which I have been using for about four years, and I also have various social badges. #POWHIT, People and Organizations Fixing Workflow with Heath IT. That’s kind of a reference to the old Batman show, pow, hit. If you tweet about this webinar, or during the blab, I hope you’ll use #POWHIT. I’ve got about half a dozen folks, now, who are starting to use it, and it’s all about the folks in the white hats that are rushing to fix workflow in healthcare.

At the top of the hour, join a blab. It’s kind of like Google Hangouts and Twitter had a beautiful baby. It’s a lot of fun. All of this, the @wareFLO, blab workflow, HIT #POWHIT will be in all of the slides, works best in Chrome. That’s that middle URL, and I hope to see you there, because you can actually take a seat and tell us a little bit about yourself. The subject, this just an example, but the subject is any aspect of healthcare workflow and patient experience.

Take me to the next post in this series: The Systems Behind The Smiles: Patient Experience.

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