Tweeting Live from Process.gov: The BPM in Government Conference, April 14-15, 2010, Reston, VA: Looking for the Healthcare Angle

Short Link: http://j.mp/cUzpAf

Process.gov has four topic areas: State and Local, Defense and Intel, Civilian and Health, as well as Integration and Deployment. I’m looking for innovative current and future potential uses for business process management in healthcare.

Here are the most recent tweets from @EMRGroupware: Auxiliary account used by @chuckwebster for real-time, high-frequency, event-related Twittering (not wishing to flood timelines following @chuckwebster). Next use: Process.gov: The BPM in Government Event, April 14-15, 2010, Reston, VA. Feel free to follow and respond to me (temporarily at @EMRGroupware) on Twitter (my replies with links to your tweet should show up below), or comment directly to this post. If you see “No public Twitter messages” below, Twitter is busy! Try again in a bit.

• Dear “Folks who followed me during process.gov” My main twitter acct is @chuckwebster, where I tweet about #EHR #EMR #BPM & #usability Thx! >> 2010/04/16
• Well, that’s a wrap of #BPM vs #ACM, 200 tweets in two days, now to write a blog post summarizing relevance to #EMR #EHR clinical #groupware >> 2010/04/15
• Distinction in ACM between logging what happens, versus logging what the user says is done (speech act aspect) by checking off step >> 2010/04/15
• Key is use changing process definition at run time by skipping a step (once or always) or supplying value or makeing default for aways) >> 2010/04/15
• Draw less maps, use configurable templates instead (interesting, similar to workplans in EncounterPRO, user-editable workflow checklists) >> 2010/04/15
• Complete: “BPM may over specify, ACM may underspecify, look 4 balance that empowers but also ???” ??? = guides (honor “trust but verify”?) >> 2010/04/15
• Give users tools to accomplish ad-hoc work, adapt on the go #process.gov >> 2010/04/15
• Communication and mentoring are key, incorporate rules to enforce task order or state changes process.gov >> 2010/04/15
• Provide only tools user needs, notes, discussion, dashboards, reports, give users control over user experience-personalization >> 2010/04/15
• case folder is the coordinating object, needs to be open and flexible, move things around, add things on the fly, >> 2010/04/15
• ACM vs BPM sometimes structured sometimes not structured with links between >> 2010/04/15
• Challenge #1: Predicting and predefining how knowledge work happens #process.gov >> 2010/04/15
• Presentation: Adapting to Case Management, Tom Shepherd, Global360, Case360 product #process.gov >> 2010/04/15
• There are BPM/ACM products that can shift back and forth between routine and knowledge work modes (me: key in EMR workflow system!) >> 2010/04/15
• BPM: process drives data collection and sends it on, ACM data drives processes (to collect new data which in turn drives processes) >> 2010/04/15
• BPM: predict/define process, implement automated process, ROI from scaling up and repeating / Adaptive case management needed for one-offs >> 2010/04/15
• BPM mature market: precise definition, invest in set up, run thousands of time to recoup investment, but only works if process predictable >> 2010/04/15
• It is the success of BPM in automating routine work that results in more and more knowledge work left over…(in healthcare??) >> 2010/04/15
• Taiichi Ohno, from mass production 2 just-in-time kanban, mass customization, exess production=waste, lean, pull-based, responsive 2 change >> 2010/04/15
• Henry Ford, invented assemply line, Frederick Taylor applied mass production techniques to routine office work (scientific management)… >> 2010/04/15

For older tweets visit @EMRGroupware