Short Link: http://j.mp/5zhtCX
We caught up with Dr. Armand Gonzalzles, a Chicago-based pediatrician, after his recent presentation at HIMSS to conduct a short (eight minute) video interview, in order to explore some of the excellent questions from his audience.
Dr. Gonzalzles starts off with some general observations about EMRs, workflow management, and business process management, and the need for healthcare to catch up with other industries that are more advanced in their adoption of these technologies. He then addresses the following questions:
- How did your patients react to use of an EMR?
- Is it easy or hard to change your office workflows?
- How long have you been using the EncounterPRO EHR and have you ever been tempted to change?
- Is it difficult to keep the system up to date with respect to codes and drugs?
- Have you integrated patient education into your workflow? Does it save you any time?
- Could you share some general impressions about the impact of the EncounterPRO EHR on return on investment, patient satisfaction, and your personal workload?
I am especially intrigued by Dr. Gonzalzles’ use of the phrase “business process management,” because BPM has so much to offer to the optimization of clinical outcomes, patient satisfaction, and practice profitability (particularly as EMR workflow management systems evolve into full-fledged EMR business process management systems).
2 Comments
This is a very nice blog. Thank you for posting your workflow technology thoughts.
Thank you very much.
I visited your very informative blog on Healthcare Workflow and added your blog to my blogroll on to my EHR & WfMS page. Do you know of any other similar blogs that you could recommend?
–Chuck
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[...] up at the aisle microphone afterward (video interview with Dr. Gonzalzles about those questions here). What struck me was that they were not there to hear about EMRs (there were many other [...]